What happens if my verification fails?

Paskutinis atnaujinimas: Sep 10, 2025

If your KYC/KYB submission is rejected, you’ll receive an email outlining the reason:

• Common Reasons
  • Blurry or expired documents
  • Name/address mismatch
  • Failed biometric check
• Next Steps
  • Review the rejection email for specifics.
  • Correct the issue (e.g., upload a clearer scan or updated document).
  • Resubmit your documents via the Ondato flow or by replying to the email.

You can reapply immediately—no need to create a new account. Keeping your info accurate speeds up approval.